I will say that our Management Team is there for our associates if there are problems that arise and are very hands-on in the everyday operations of the casino. The Gaming industry is a very fast-paced environment so be prepared for a change in the game plan at a moment's notice. This insight will certainly help us to improve our team member experience. I learned that although there are some days that are a little tougher than others, customers just want someone to vent to and not to take their frustrations personally. Maryland Live is over 100,000 square feet and requires the ability and energy to move about with a true sense of urgency We are committed to fairness, teamwork and fun. One of the things I learned is Black Jack is a "Team Sport". I've learned a great deal since becoming a Table Games Dealer. The hardest part about this job learning the actual games themselves if you aren't accustomed to being in that type of setting. A typical day at the casino would consist of a lot of smiling and laughter and a whole lot of cheering for our players to do well. My transition to the Gaming industry may have been easier than others coming from a Hospitality background.
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